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Knowledge base
General
General Support
15
How Many Computers Can I Install and License Reflector and AirParrot On?
I can’t find my license key.
How do I get Console logs?
How do I get Windows Logs?
When do I receive my license?
See all 15 articles
Ditto
Ditto Setup
7
How do I find Apple TV network information?
How do I find my Chromecast network information using iOS or Android?
How can I find Chromecast network information using the Chrome browser?
How do I "create a room" in Ditto?
What information is required to register my AirPlay or Cast receiver with Ditto?
See all 7 articles
Using Ditto
12
How to share your computer screen in a Ditto Room
Is there a discount for paying yearly?
Is there a refund if I cancel my subscription early?
How can I edit my Ditto subscription?
Can I start with a monthly plan and change to a yearly subscription?
See all 12 articles
Customizing Ditto
3
How to enter your Organization Information
How to enable Conference Room Mode and display Ditto connection instructions on Apple TV 2 or 3
How to display Ditto connection instructions on your Chromecast background
AirParrot 2
AirParrot 2 General & Troubleshooting
29
I already have AirParrot, can I upgrade to AirParrot 2?
Can I run AirParrot and AirParrot 2 at the same time?
Can I mirror to multiple destinations at the same time?
How is the list of destinations generated?
How do I quit AirParrot 2?
See all 29 articles
AirParrot 2 for Mac
3
How do I collect logs for AirParrot 2 for Mac?
How do I uninstall AirParrot 2 from my Mac?
How do I completely remove AirParrot 2 from my Mac?
AirParrot 2 for Windows
7
Can I extend my desktop on Windows 10?
Nothing happens when I launch AirParrot 2
How do I gather computer logs from my Windows PC?
How do I uninstall AirParrot 2 from my PC?
How to manually locate Console logs if the AirParrot 2 menu is unable to be accessed
See all 7 articles
AirParrot 2 Features and Tips
5
What features are available in AirParrot 2?
How do I mirror audio only?
Using Bluetooth discovery with AirParrot 2
How Do I use Quick Connect?
Can I use Quick Connect to mirror to a Chromecast?
AirParrot Remote
Connecting
3
Connecting AirParrot Remote to AirParrot 2
How do I use Quick Connect with AirParrot Remote?
AirParrot Remote does not detect my computer.
Features
2
How do I control my computer using AirParrot remote?
How do I create a media playlist with AirParrot Remote?
General
3
Does AirParrot Remote Mirror my iOS device screen?
Does AirParrot Remote connect to Reflector 2?
Do I need AirParrot Remote in order to use AirParrot 2?
Reflector 2
Reflector 2 General & Troubleshooting
26
My key doesn't fit in the registration box.
Can I use Reflector Director with Reflector 1?
Can I show on-screen taps with Reflector 2?
How do I mirror a Mac to Reflector 2?
My Samsung device will not connect to Reflector 2
See all 26 articles
Features and Tips
10
How do I use Quick Connect to mirror?
Can I record multiple screens at one time?
What do the recording preferences mean?
Can I change the background color of fullscreen mode?
How do I add, remove or change device frames?
See all 10 articles
Using Reflector 2 with AirPlay
5
Why isn't AirPlay showing up on my iOS device?
How do I mirror my iOS device to my computer?
How to mirror with AirPlay on iOS 10
How to stream audio only with iOS 10
My iOS 10 device is not connecting to Reflector 2
Reflector for Android
14
How do I mirror my Android device?
How do I mirror my iOS device to my Android device?
What is the minimum version of Android required?
Can I use AirParrot to mirror my computer to my Android device using Reflector?
I already paid for Reflector on my computer. Why do I have to pay again for Android?
See all 14 articles
Reflector 2 for Mac
4
How do I record with Reflector 2?
I need to uninstall Reflector 2
Can I include my voice in a recording?
How do I show or hide the device name and record button?
Reflector 2 for Windows
5
How do I record with Reflector 2?
Can I include my voice in a recording?
I can't play videos recorded from Reflector 2.
Windows Media Player will not play recorded 4k files.
My device screen is mirroring/casting but all I see is an empty frame and/or black screen
Using Reflector 2 with Google Cast
3
How do I cast my Android with Google Cast?
What Android devices are supported?
How do I cast my Android 5 device screen?
Using Reflector 2 with AirParrot 2
1
How to mirror/cast your device by using Reflector 2 and AirParrot 2
Reflector 2 with YouTube Live Streaming
7
How do I set up Live Streaming with Reflector 2?
How do I use Live Streaming in Reflector 2?
Why is there a delay when I live stream to YouTube?
My audio and video are out of sync when live streaming to YouTube.
Can I add or remove a device from the live stream?
See all 7 articles
Reflector Director
Reflector Director General
12
Getting Started with Reflector Director
What does Reflector Director do?
Do I need Reflector Director to use Reflector 2?
Unable to see Reflector from Reflector Director
Can I use Quick Connect to pair Reflector 2 and Reflector Director?
See all 12 articles
Reflector Student
Connecting
5
Troubleshooting Auto Discovery with Reflector Student
Connecting Reflector Student to Reflector 2
Why should I use Reflector Student?
What devices can use Reflector Student?
How much does Reflector Student cost?
AirParrot for Chrome OS
General AirParrot for Chrome OS
13
No sound with AirParrot for Chrome
AirParrot doesn't work properly in the Chrome browser on Mac or Windows.
Does my Mac or Windows license transfer to Chrome?
AirParrot says my trial is expired when i'm on a different Chromebook.
Why does AirParrot for Chrome OS ask for permissions?
See all 13 articles
ScreenToss
General ScreenToss
11
Desktop Access
Upload Services: Dropbox
Upload Services: Imgur
General Use
General Upload Settings
See all 11 articles
Reflector 1 (Legacy)
General Reflector
22
How do I enable AirPlay on an iOS 7 device?
I’m experiencing lag and/or choppy video.
How do I use Reflector to mirror?
I can’t see the AirPlay icon on my device.
Where is my license?
See all 22 articles
Reflector for Mac
10
Conflicting AirPlay ports
What do the Reflector preferences do?
I need to install Reflector for all users on my Mac.
I need to install Reflector on multiple Macs
Can I stream iTunes or DRM content to Reflector?
See all 10 articles
Reflector for Windows
6
Reflector for Windows Won’t Update
I need to install Reflector for all users on my PC.
Can Reflector run on startup?
Reflector won’t update.
Can I stream iTunes or DRM content to Reflector?
See all 6 articles
AirParrot 1 (Legacy)
General AirParrot 1
20
I’m experiencing lag and/or choppy video.
Where is my license?
I can’t see my AppleTV from my computer
Audio is blocked
I expected higher quality from AirParrot.
See all 20 articles
AirParrot for Mac
21
What do the AirParrot preferences do?
After using AirParrot, my speakers don’t work.
I’m having issues with my screensaver activating or drag and drop issues.
How do I use AirParrot?
I can no longer hear sound from my TV after I enable audio in AirParrot
See all 21 articles
AirParrot for Windows
14
Nothing happens when I launch AirParrot
Extended desktop workaround on Windows 8 and up
AirParrot doesn’t remember my overscan settings
I need to install AirParrot for all users on my PC.
I only see the top left of my screen
See all 14 articles