**This article relates to AirParrot 1. As of September 2016, support for AirParrot 1 has ended. We encourage you to upgrade to AirParrot 2 for the best compatibility with new devices.**


If you have issues with AirParrot crashing, please send the crash logs and Console.app log to support@airparrot.com. The crash logs are located in /Users//Library/Logs/DiagnosticReports.


To easily access this folder, click your desktop background then press Shift+Command+G to bring up the Go-To-Folder option. In that search bar, type in /Library/Logs/DiagnosticReports. This should navigate you to the location of the logs.


Use Spotlight to open Console.app, type "AirParrot" in the search box and send us this info. Please include the type of Mac and version of OS X you're running.