**This article relates to AirParrot 1. As of September 2016, support for AirParrot 1 has ended. We encourage you to upgrade to AirParrot 2 for the best compatibility with new devices.**
First, be sure AirParrot is closed.
Open Console from from Spotlight in the menu bar.
Press the "Clear Display" button in Console.
Open AirParrot and re-attempt the action you're having trouble with.
Return back to the Console and type AirParrot in the Filter field. Copy the lines of logging that are visible.
Paste the output of Console log into a text file (using TextEdit or another text editor application). Attach that log file to a ticket and submit it here to help us better diagnose your issue.