There are two ways to point or send a subdomain to your Custom Ditto Connect Page. This depends on what your DNS provider supports.


Note: These steps are using the GoDaddy DNS portal as an example. Depending on your provider these steps may be different and/or "masking" may not be possible.


Option 1: Subdomain Redirect with Masking 


  1. Go to your DNS management page / portal
  2. Add a domain or subdomain (such as connect.yoursite.com or ditto.yoursite.com)
  3. Locate the "Forward" or "Forward To" option
  4. Enter the Ditto "Connect Page URL" to forward your domain or subdomain (this URL can be found in the Customization section of the Ditto admin portal)
  5. Select your Forward type: Permanent (301) or Temporary (302)
  6. Select "Forward with Masking"
  7. To automatically update your nameservers to accommodate your forwarding changes, check the "Update my DNS setting to support this change" option.
  8. Click Save


Option 2: Subdomain Redirect without Masking


  1. Go to your DNS management page / portal
  2. Add a CNAME record (such as connect.yoursite.com or ditto.yoursite.com)
  3. Enter the domain or subdomain 
  4. Enter the Ditto "Connect Page URL" to forward your domain or subdomain (this URL can be found in the Customization section of the Ditto admin portal)
  5. Select your Forward type (if available): Permanent (301) or Temporary (302)
  6. Click Save


Note: Forwarded domains or subdomains can take up to 24-48 hours to activate.