General Support

How Many Computers Can I Install and License Reflector and AirParrot On?
The number of devices you can install the software on depends on the number of licenses you've purchased.  If you've purchased a single...
Fri, Jul 1, 2016 at 2:09 PM
I can’t find my license key.
No worries! If you've searched your email for the original license and are unable to find it, we're happy to provide a new one. Just...
Fri, Jul 1, 2016 at 2:20 PM
How do I get Console logs?
First, ensure that AirParrot 2 or Reflector 2 are closed.  Type in "Console" in Spotlight (the magnifying glass) in the me...
Fri, Jul 1, 2016 at 2:25 PM
How do I get Windows Logs?
Open AirParrot 2 or Reflector 2. Right click on the icon in your system tray.   Click Show Preferences.  ...
Fri, Jul 1, 2016 at 3:56 PM
When do I receive my license?
You will receive your license key and instructions for installation upon the completion of payment. Customers purchasing through our online store...
Fri, Jul 1, 2016 at 4:03 PM
Can I pay with a purchase order?
Yes. We do accept purchase orders from businesses and organizations in the United States. All purchase orders must be submitted in .pdf format via email. ...
Fri, Jul 1, 2016 at 4:05 PM
What payment methods are accepted?
For customers purchasing from our online store, we accept PayPal and any major credit card. Customers working with our Sales team have more opti...
Fri, Jul 1, 2016 at 4:07 PM
I need more time to try AirParrot or Reflector.
We do offer extended trials for bulk purchases. Please contact our Sales team if you require more time to test with your staff or network environment.
Fri, Jul 1, 2016 at 4:08 PM
Are AirParrot and Reflector subscription based?
No. Your purchase of AirParrot 2 or Reflector 2 is a one-time payment. It includes email support and critical updates.
Fri, Jul 1, 2016 at 4:10 PM
Can I purchase AirParrot or Reflector in bulk?
Yes. AirParrot 2 and Reflector 2 can be purchased in bulk. Any order that contains more than 20 units is considered a bulk order. These orders are eligibl...
Fri, Jul 1, 2016 at 4:12 PM