General Reflector

Note: Reflector 1 is no longer available for sale but we will continue to support the software until at least May 2016.

How do I enable AirPlay on an iOS 7 device?
After purchasing a new device or upgrading your device to iOS 7, you may notice that the AirPlay menu is no longer accessible. iOS 7 moves the Air...
Thu, Dec 18, 2014 at 1:43 PM
I’m experiencing lag and/or choppy video.
The main cause of choppy, slow or delayed video and audio is less than ideal network conditions. Not only is bandwidth a requirement, but the network must b...
Tue, Oct 14, 2014 at 11:05 PM
How do I use Reflector to mirror?
Download Reflector and install it to your system. After launching the app, you'll need to start the mirroring connection from your device. Th...
Thu, Feb 12, 2015 at 4:03 PM
I can’t see the AirPlay icon on my device.
If the AirPlay mirror icon isn't displaying, your iOS device isn't able to see the computer for one reason or another. If you're on a home net...
Wed, Dec 24, 2014 at 5:59 AM
Where is my license?
After your transaction is complete, your license will be displayed on the landing page. Your registration key is also sent in an email separately from your ...
Thu, Dec 18, 2014 at 1:45 PM
Nothing happens when I toggle the mirror switch.
If nothing happens when you toggle the Mirroring switch under your computer’s name in the AirPlay menu, this means there is a block in communication between...
Thu, Oct 16, 2014 at 9:14 AM
I can’t figure out how to record.
To begin recording, a mirroring connection must be active. If the recording option is greyed out, be sure you've started mirroring. ...
Fri, Oct 17, 2014 at 12:26 PM
Reflector won’t open.
When you launch Reflector, you may think that nothing happens, or that the application didn't open. Don't worry! Reflector is an application with no...
Fri, Oct 17, 2014 at 11:29 AM
Can I use Reflector with a USB cable or bluetooth?
Reflector is designed to use wireless network. While it may be possible to use Reflector via bluetooth or via Apple's 30-pin or lightning connector, res...
Wed, Dec 24, 2014 at 5:43 AM
I would like a refund.
We understand our products may not work as desired for some customers. If this is the case, please contact us within 30 days of your purchase. We'll be ...
Thu, Dec 11, 2014 at 11:00 AM