Can I cancel my account or get a refund?

You may cancel your Ditto account at any time. However, there is no refund when you cancel your subscription before the expiration date. After canceling the subscription, the Ditto Account Portal will still be accessible through the end of your subscription's expiration date and will not be charged again at renewal.

Note: Accounts that were purchased with a Purchase Order cannot cancel subscriptions in the Ditto Account Portal. You will need to contact your Ditto account manager to proceed with canceling the subscription. 

How to cancel your Ditto subscription in the account portal 

Step 1: Log in to your Ditto Account Portal 

Step 2: Open the Billing section 

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Step 3" Open the Payment History & Invoicing tab 

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Step 4: Select Cancel Subscription 

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Step 5: Confirm the cancellation

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