How to Set Up Multi-factor Authentication

Ditto allows you to set up users with Multi-factor Authentication for added login security. The steps below detail how to set up multi-factor authentication for new and existing users in your Ditto account. For help with adding new users to your Ditto account, refer to this article.


The Multi-factor Authentication process can only be set up for users on an individual basis.

Step 1

Navigate to the Users area of the account portal.

Step 2

Select an existing user and select the Multi-factor Authentication option.

When selecting Multi-factor Authentication, a popup window will appear stating the user will need a mobile device with a Multi-factor Authentication (MFA) app, such as Google Authenticator, to complete the Multifactor Authentication setup and log in again


New users must verify their Ditto account before the Multi-factor Authentication process can begin.

Step 3

Select Save User when adding Multi-factor Authentication to a new user to proceed and save.

Select Save and Log Out when adding Multi-factor Authentication to an existing user to proceed and save these changes. 

Step 4

New users will receive a "You Have Been Invited To Join A Ditto Organization" email with a link to complete the Multi-factor Authentication process which will involve creating a new password for logging in. 

*Existing Ditto users will be immediately logged out and the Multi-factor Authentication process will begin with the user's next login. 

Step 5

Users will arrive at the login page for Ditto and enter the login email and password. 

Step 6

Once the user's credentials are entered and accepted, a QR code is presented for the user to scan with an authenticator app from their smart device. 

Step 7

Once the QR code is scanned, the user will receive a passcode to enter before selecting the continue arrow.

Step 8

The user will be given a backup code to use in the event they need to login without using their smart device to pull the authenticator code.

*User will need to ensure this code is copied and stored in a safe place in case of future use.

Step 9

Once the user selects continue, the multi-factor authentication process is complete and the user will be logged in.