Recording issues such as freezing or hanging when finalizing the recordings generally can be fixed by adjusting some settings within the Reflector 4 preferences menu.
- First, open the Reflector 4 menu and click on the gear icon which will open a dropdown menu that contains the preferences menu.
- Open the preferences menu and go to the Connection section.
- Change the AirPlay Resolution setting to match the iOS device you are mirroring to Reflector 4.
Note:
Android users will need to use the 720p setting as Cast devices can only send Cast connections in 720p.
![](https://help.airsquirrels.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets5ffc9ccc0a7ecb50753262d4images610809b0b55c2b04bf6da690file-NKb46Ti9He.png)
- Next, proceed to the Recording section and change the Recording Mode setting to Best for App Store or Best for Single Device.
Warning: recordings that do not complete the rendering process will be lost and unable to be recovered