Issues connecting an iOS or Android device to Reflector 4?

If you are having issues connecting an iOS or Android device to Reflector 4 you can follow review some of the troubleshooting steps below:

Check Firewall

macOS:

Users can check the local firewall on the Mac to ensure the proper allowance is set for Reflector 4. Follow the path: System Preferences > Network > Firewall to ensure the allowance is properly set for Reflector 4.

Windows OS:

Windows PC users can follow the instructions below to ensure the proper allowance is set for Reflector 4 on the PC:

1. Open Windows Firewall by clicking the Start button and then clicking Control Panel. In the search box, type firewall, and then click Windows Firewall.

2. In the left pane, click Allow a program or feature through Windows Firewall.

3. Click Change settings. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

4. Select the checkbox next to Reflector 4 to allow it, then check private and public networks, and then click OK.

If your firewall is showing 3 boxes: Public, Private, and Domain you will need to check the allowance for Reflector 4 for all 3 boxes

Ensure the Mac or Windows PC and the iOS/Android device are connected to the same network

All screen mirroring to Reflector 4 occurs locally on the network. iOS and Android devices are required to be connected to the same network as the computer with Reflector 4 installed for mirroring. A simple way to check the network connections of the devices to ensure they are connected to the same network is to compare the IP addresses of the devices. If the first 3 sets of numbers in the IP address match, then that indicates the devices are connected to the same network. If the first 3 sets of numbers in the IP addresses do not match, that would indicate the devices are connected to different/separate networks which will cause discovery/connection issues.

Check installed antivirus software allowances

Antivirus software installed on the Mac or Windows PC may be preventing the discovery or connections from the iOS or Android device. Since all antivirus software settings vary, you may need to reach out to your antivirus software provider's support for additional assistance with ensuring the proper allowances are set for Reflector 4. Also, most all antivirus software providers have instructions for setting allowances available online.

Ensure your network is configured properly

Smaller networks, such as a home or small office networks that use a single modem and browser are far less complicated configuration than larger networks, such as school and larger office buildings. In most cases, simply giving the modem and network router on a home or smaller office network a power cycle by unplugging the devices for a few minutes to reset their network connections can correct discovery and connection issues.

For larger networks such as school and corporate networks, ensuring the network is properly configured with the required ports and settings can be a more complicated setup. You can refer to our Network Requirements article for additional assistance.