Start Here 1

• Ditto Setup Guide

Room and Receiver Set Up 6

• How to add a Ditto room
• How to add a Ditto Receiver — Apple TV
• How to add a Ditto Receiver — Windows
• How to add a Ditto Receiver — Chromecast
• How to add a Ditto Receiver — Reflector on macOS

See all 6 articles

Customization 8

• Customize organization-wide branding
• Customize the connection page URL
• Customize the connection page branding
• Change and customize Ditto room codes
• Available customization options

See all 8 articles

Deployment 9

• Print room signs
• Display Ditto connection instructions as a Chromecast background
• Display Ditto connection instructions on Apple TV
• Deploy the Ditto Connect application to employees
• Configuring your network for Ditto

See all 9 articles

Screen Mirroring with Ditto 5

• The Temporary Ditto Connect Application
• The Installable Ditto Connect Application
• Connecting to Ditto with a phone or tablet
• How to connect to Ditto with a computer
• Give permission to iOS to connect to Ditto Receiver

Digital Signage with Ditto 11

• Ditto digital signage overview
• Digital signage requirements
• Create your first Ditto digital signage List
• What is a Ditto Layout and how do I use it?
• Upload media files as digital signage Items

See all 11 articles

Error Codes 4

• Error 100
• Error 102
• Error 103
• Error 445452

General 6

• Using Ditto with PowerPoint on Windows 7, 8.1 and 10
• macOS 10.13 driver prompt
• Can't connect iOS device to receiver
• The mirrored image is delayed when compared to the sending device
• I am able to mirror my device, but have trouble sending certain videos

See all 6 articles

General 16

• Does Ditto allow remote screen sharing?
• Are Ditto end users required to install any software?
• Can guests use Ditto?
• Can I use Ditto while traveling?
• What is Ditto?

See all 16 articles

Security 5

• Is screen mirroring with Ditto secure?
• What security options are available?
• How to Set Up Multifactor Authentication
• How to disable Multifactor Authentication
• How to set up and verify a Ditto Account

Billing 6

• Can I cancel my account or get a refund?
• How do I renew my subscription?
• Can I pay with a purchase order?
• Does the annual subscription come with a discount?
• How do I add more rooms to my Ditto subscription?

See all 6 articles

Ditto Product Roadmap 1

• Ditto Roadmap

Product Updates 1

• Previous Ditto Updates

Start Here 2

• Connect to a device via Windows
• Connect to a device via macOS

Start Here 4

• Install Reflector on macOS
• Install Reflector on Windows
• Mirror a device to Reflector
• Reflector System Requirements

iOS/Android 6

• Mirror iOS 13 to Reflector
• Mirror Android to Reflector
• iOS Mirroring Requirements
• Android Mirroring Requirements
• Mirror to Reflector Using Samsung SmartView

See all 6 articles

Mac/Windows/Chromebook 4

• Mirror macOS to Reflector
• Mirror Windows to Reflector
• Mirror a Chromebook to Reflector
• Mirror to Reflector using Miracast

General 5

• Generate and send a log file on macOS
• My license key doesn't work
• Uninstall Reflector from my computer
• Generate and send log files on Windows
• The mirrored device is delayed or experiencing choppy playback on the computer screen

Mac/Windows/Chromebook 3

• Play a video recorded with Reflector
• Play 4k videos recorded with Reflector
• Enable audio when streaming and mirroring

iOS/Android 4

• Mirror to Reflector via the Cast menu while on a corporate/public network
• Mirror to Reflector via the Cast menu while on a home network
• Fix mirrored image showing a black screen
• Find my computer in the Screen Mirroring menu on my iOS/iPadOS device

General 14

• Use keyboard shortcuts with Reflector
• Show on-screen taps
• Use OBS with Reflector
• Use Reflector to mirror my desktop to an Apple TV or a Chromecast
• Show or hide the device name and record button in the Reflector window

See all 14 articles

Recording 7

• Understanding the recording preferences
• Use Reflector to record App Store videos
• Record multiple devices at the same time
• Record a mirrored device
• Include a voiceover in a recording

See all 7 articles

Licensing and Purchases 7

• Purchase Reflector in Bulk
• Accepted payment methods
• Pay with a purchase order
• Is Reflector subscription-based?
• Find my license key

See all 7 articles

Start Here 3

• Using Reflector Student
• Connect Reflector Student to Reflector Teacher
• Compatible Devices

Troubleshooting 1

• Auto Discovery with Reflector Student

Reflector Student Frequently Asked Questions 1

• TCP Port used for Connection with Reflector Student

Start Here 2

• Using Reflector Director
• Reflector Director Features

Troublehsooting 2

• Unable to Connect to Reflector Teacher from Reflector Director
• Request a refund

Reflector Director Frequently Asked Questions 2

• Enable full screen mode in Reflector Director
• Use Quick Connect to pair Reflector Teacher and Reflector Director

General 26

• AirParrot Features
• Mirror/stream to multiple receivers at once
• Use Quick Connect to connect to a receiver
• Understanding Quick Connect
• Automatically reconnect after a dropped connection

See all 26 articles

Licensing and Purchases 5

• How many computers can I install AirParrot on?
• Find my license key
• Pay with a purchase order
• Is AirParrot 3 subscription-based?
• Include VAT number when purchasing

General 4

• My license key doesn't work
• Mirror specific applications in AirParrot
• Reduce lag and choppiness when mirroring or streaming
• Using HomePod/HomePod Mini in Stereo Mode

macOS 5

• Generate and send log files on macOS
• Completely remove AirParrot from macOS
• Fix the persistent driver-update prompt
• Screen recording permissions on macOS Catalina (10.15)
• Manually uninstall AirParrot 3 from Mac

Windows 5

• Generate and collect a log file for Windows
• Completely remove AirParrot form a Windows computer
• Find the Windows log file if AirParrot won't launch
• Play audio and video when streaming
• AirParrot doesn't open on Windows

Start Here 1

• Mirror a Chromebook using AirParrot 2

AirParrot for Chrome FAQ 4

• Update to the latest verison
• Use Quick Connect to mirror a Chromebook to Reflector using a Quick Connect Code
• Use Quick Connect to mirror a Chromebook
• Bulk deploy AirParrot for Chrome OS

Licensing and Purchases 2

• Transfer a macOS or Windows license to Chrome OS
• Using an AirParrot trail on another Chromebook

Troubleshooting 2

• AirParrot doesn't work properly in the Chrome browser on Mac or Windows
• Switching from desktop mirroring to specific app mirroring doesn't work

General AirParrot for Chrome OS 9

• AirParrot doesn't work properly in the Chrome browser on Mac or Windows.
• Does my Mac or Windows license transfer to Chrome?
• AirParrot says my trial is expired when i'm on a different Chromebook.
• Switching from desktop mirroring to specific app mirroring doesn't work.
• How do I connect AirParrot for Chrome OS to Reflector using a Quick Connect Code?

See all 9 articles

Reflector 3 FAQ 12

• How to Connect to Reflector 3
• Can I show on-screen taps with Reflector 3?
• Can I use my device to record microphone audio?
• Can I turn off automatic layouts?
• Can I delete saved device preferences?

See all 12 articles

Connecting to Reflector 3 9

• How do I connect a Windows computer running AirParrot to Reflector 3?
• How to screen mirror to Reflector 3 with iOS 13.
• Why isn't Screen Mirroring/AirPlay showing up on my iOS device?
• Why do I get audio when streaming media, but not when mirroring my device screen?
• How do I mirror Mac OS X to Reflector 3?

See all 9 articles

Features and Tips 9

• How do I use Quick Connect to mirror?
• Can I record multiple screens at one time?
• What do the recording preferences mean?
• Can I change the background color of fullscreen mode?
• How do I add, remove or change device frames?

See all 9 articles

Reflector 3 Troubleshooting 7

• I cannot see the AirPlay icon on my iOS device
• My key doesn't fit in the registration box
• Android devices do not detect Reflector 3 in our office
• Android devices do not detect Reflector 3 on my home network
• Can I use Reflector 3 over a VPN?

See all 7 articles

Reflector for Android 3

• How do I mirror my iOS device to my Android device?
• I already paid for Reflector on my computer. Why do I have to pay again for Android?
• I need a refund for Reflector for Android. What’s the return policy?

Reflector 3 for Mac 7

• Can I use Miracast devices with Reflector 3 for Mac?
• How do I show or hide the device name and record button?
• How do I record with Reflector 3?
• Can I include my voice in a recording?
• I need to uninstall Reflector 3

See all 7 articles

Reflector 3 for Windows 6

• How do I record with Reflector 3?
• Can I include my voice in a recording?
• I can't play videos recorded from Reflector 3
• Windows Media Player will not play recorded 4k files
• My device screen is mirroring/casting but all I see is an empty frame and/or black screen

See all 6 articles

Using Reflector 3 with AirParrot 2 1

• How to mirror/cast your device by using Reflector 3 and AirParrot 2

Reflector 3 with YouTube Live Streaming 7

• How do I set up Live Streaming with Reflector 3?
• How do I use Live Streaming in Reflector 3?
• Why is there a delay when I live stream to YouTube?
• My audio and video are out of sync when live streaming to YouTube
• Can I add or remove a device from the live stream?

See all 7 articles

Licensing and Purchases 9

• How Many Computers Can I Install and License Reflector and AirParrot On?
• I can’t find my license key
• When do I receive my license?
• Can I pay with a purchase order?
• What payment methods are accepted?

See all 9 articles

Reflector Teacher FAQ 12

• How to Connect to Reflector Teacher
• How many devices can I record at the same time?
• Can I submit recordings directly to the iTunes store?
• Can I show on-screen taps with Reflector Teacher?
• Can I use my device to record microphone audio?

See all 12 articles

Reflector Teacher Troubleshooting 6

• My key doesn't fit in the registration box
• I cannot see the AirPlay icon on my iOS device
• Android devices do not detect Reflector Teacher in our environment
• Android devices do not detect Reflector Teacher on my home network
• Can I use Reflector Teacher over a VPN?

See all 6 articles

Connecting to Reflector Teacher 10

• How to screen mirror to Reflector Teacher with iOS 11
• How do I cast an Android 5+ device to Reflector Teacher?
• How do I connect a Windows computer running AirParrot to Reflector Teacher?
• How do I screen mirror to Reflector Teacher from a Windows computer with Miracast?
• How do I mirror a Chromebook to Reflector Teacher?

See all 10 articles

Features and Tips 7

• How do I use Quick Connect to mirror?
• Can I record multiple screens at one time?
• What do the recording preferences mean?
• Can I change the background color of fullscreen mode?
• How do I add, remove or change device frames?

See all 7 articles

Reflector Teacher for Mac 5

• How do I record with Reflector Teacher?
• How do I show or hide the device name and record button?
• Can I use Miracast devices with Reflector Teacher for Mac?
• Can I include my voice in a recording?
• I need to uninstall Reflector Teacher

Reflector Teacher for Windows 6

• How do I record with Reflector Teacher?
• Can I include my voice in a recording?
• I can't play videos recorded from Reflector Teacher
• Windows Media Player will not play recorded 4k files
• My device screen is mirroring/casting but all I see is an empty frame and/or black screen

See all 6 articles

How to mirror/cast your device by using Reflector 3 and AirParrot 2 1

• How to mirror/cast your device by using Reflector Teacher and AirParrot 2

Reflector Teacher with YouTube Live Streaming 7

• How do I set up Live Streaming with Reflector Teacher?
• How do I use Live Streaming in Reflector Teacher?
• Why is there a delay when I live stream to YouTube?
• My audio and video are out of sync when live streaming to YouTube
• Can I add or remove a device from the live stream?

See all 7 articles

Licensing and Purchases 8

• How Many Computers Can I Install and License Reflector and AirParrot On?
• I can’t find my license key
• When do I receive my license?
• Can I pay with a purchase order?
• What payment methods are accepted?

See all 8 articles

AirParrot FAQ 13

• Can I run AirParrot and AirParrot 2 at the same time?
• Can I mirror to multiple destinations at the same time?
• How do I quit AirParrot 2?
• What devices does AirParrot 2 support?
• How can I disconnect from all devices at once?

See all 13 articles

General Support 7

• How do I get Console logs?
• How do I get Windows Logs?
• I need more time to try AirParrot or Reflector.
• Do I need both AirParrot and Reflector?
• Can I mass deploy AirParrot or Reflector?

See all 7 articles

AirParrot 2 FAQ 14

• Can I mirror to multiple destinations at the same time?
• How do I quit AirParrot 2?
• What devices does AirParrot 2 support?
• How can I disconnect from all devices at once?
• Can I make AirParrot 2 auto-reconnect after a dropped mirroring session?

See all 14 articles

AirParrot 2 for Mac 5

• How do I collect logs for AirParrot 2 for Mac?
• How do I uninstall AirParrot 2 from my Mac?
• How do I completely remove AirParrot 2 from my Mac?
• I'm running OS X 10.13 and I'm getting a driver update prompt over and over
• I receive an error from "Autoupdate.app" when attempting to update AirParrot 2.

AirParrot 2 for Windows 7

• Can I extend my desktop on Windows 10?
• Nothing happens when I launch AirParrot 2
• How do I gather computer logs from my Windows PC?
• How do I uninstall AirParrot 2 from my PC?
• How to manually locate logs if the AirParrot 2 menu is unable to be accessed

See all 7 articles

AirParrot 2 Features and Tips 5

• What features are available in AirParrot 2?
• How do I mirror audio only?
• Using Bluetooth discovery with AirParrot 2
• How Do I use Quick Connect?
• Can I use Quick Connect to mirror to a Chromecast?

AirParrot 2 Troubleshooting 6

• Can I connect to my Apple TV by IP address? 
• What media formats are supported?
• My key doesn't fit in the registration box.
• I don't see the program I want to mirror within the Specific Application feature
• I'm experiencing lag and/or choppy video

See all 6 articles

Licensing and Purchases 8

• How many computers can I install AirParrot 2 on?
• I can't find my license key.
• When do I receive my license key?
• Can I pay with a purchase order?
• Which payment methods are accepted?

See all 8 articles

Reflector Director General 6

• Getting Started with Reflector Director
• What does Reflector Director do?
• Unable to see Reflector from Reflector Director
• Can I use Quick Connect to pair Reflector Teacher and Reflector Director?
• How do I enable full screen mode in Reflector Director?

See all 6 articles

Connecting 4

• Troubleshooting Auto Discovery with Reflector Student
• Connecting Reflector Student to Reflector Teacher
• Why should I use Reflector Student?
• What devices can use Reflector Student?

Connecting 0

Features 0

General 1

• Does AirParrot Remote Mirror my iOS device screen?

AirParrot Remote 1

• Connecting AirParrot Remote to AirParrot 3