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Knowledge base
Getting Started with Ditto
Start Here
1
Ditto Setup Guide
Room and Receiver Set Up
7
How to add a Ditto room
How to add a Ditto Receiver — Apple TV
How to add a Ditto Receiver — Windows
How to add a Ditto Receiver — Chromecast
How to add a Ditto Receiver — Reflector on macOS
See all 7 articles
Customization
5
Customize organization-wide branding
Customize the connection page URL
Customize the connection page branding
Change and customize Ditto room codes
Available customization options
Deployment
9
Print room signs
Display Ditto connection instructions as a Chromecast background
Display Ditto connection instructions on Apple TV
Deploy the Ditto Connect application to employees
Configuring your network for Ditto
See all 9 articles
Screen Mirroring with Ditto
4
Guests presenting with Ditto
Employees presenting with Ditto
Connecting to Ditto with a phone or tablet
How to connect to Ditto with a computer
Digital Signage with Ditto
6
Digital signage requirements
Create your first Ditto digital signage list
What is a Ditto Layout and how do I use it?
Upload media files as digital signage items
Remove connection information from bottom of digital signage display
See all 6 articles
Troubleshooting Ditto
Error Codes
4
Error 100
Error 102
Error 103
Error 445452
General
3
Using Ditto with PowerPoint on Windows 7, 8.1 and 10
macOS 10.13 driver prompt
Can't connect iOS device to receiver
Ditto Frequently Asked Questions
General
12
Does Ditto allow remote screen sharing?
Are Ditto end users required to install any software?
Can guests use Ditto?
Can I use Ditto while traveling?
What is Ditto?
See all 12 articles
Security
2
Is screen mirroring with Ditto secure?
What security options are available?
Billing
5
Can I cancel my account or get a refund?
How do I renew my subscription?
Can I pay with a purchase order?
Does the annual subscription come with a discount?
How do I add more rooms to my Ditto subscription?
Ditto Roadmap
Ditto Product Roadmap
1
Ditto Roadmap
Product Updates
1
Previous Ditto Updates
Getting Started with AirParrot
Start Here
2
Connect to a device via Windows
Connect to a device via macOS
Getting Started
Start Here
2
Mirror a device to Reflector
Reflector System Requirements
iOS/Android
5
Mirror iOS 13 to Reflector
Mirror Android to Reflector
iOS Mirroring Requirements
Android Mirroring Requirements
Mirror to Reflector Using Samsung SmartView
Mac/Windows/Chromebook
4
Mirror macOS to Reflector
Mirror Windows to Reflector
Mirror a Chromebook to Reflector
Mirror to Reflector using Miracast
Troubleshooting Reflector
General
4
Generate and send a log file on macOS
My license key doesn't work
Uninstall Reflector from my computer
Generate and send log files on Windows
Mac/Windows/Chromebook
3
Play a video recorded with Reflector
Play 4k videos recorded with Reflector
Enable audio when streaming and mirroring
iOS/Android
4
Mirror to Reflector via the Cast menu while on a corporate/public network
Mirror to Reflector via the Cast menu while on a home network
Fix mirrored image showing a black screen
Find my computer in the Screen Mirroring menu my iOS device
Reflector Frequently Asked Questions
General
11
Use keyboard shortcuts with Reflector
Show on-screen taps
Use OBS with Reflector
Use Reflector to mirror my desktop to an Apple TV or a Chromecast
Show or hide the device name and record button in the Reflector window
See all 11 articles
Recording
7
Understanding the recording preferences
Use Reflector to record App Store videos
Record multiple devices at the same time
Record a mirrored device
Include a voiceover in a recording
See all 7 articles
Licensing and Purchases
6
Purchase Reflector in Bulk
Accepted payment methods
Pay with a purchase order
Is Reflector subscription-based?
Find my license key
See all 6 articles
Reflector-Student
Start Here
3
Using Reflector Student
Connect Reflector Student to Reflector Teacher
Compatible Devices
Troubleshooting
1
Auto Discovery with Reflector Student
Reflector-Director
Start Here
2
Using Reflector Director
Reflector Director Features
Troublehsooting
2
Unable to Connect to Reflector Teacher from Reflector Director
Request a refund
Reflector Director Frequently Asked Questions
2
Enable full screen mode in Reflector Director
Use Quick Connect to pair Reflector Teacher and Reflector Director
AirParrot FAQ
General
20
AirParrot Features
Mirror/stream to multiple receivers at once
Use Quick Connect to connect to a receiver
Understanding Quick Connect
Automatically reconnect after a dropped connection
See all 20 articles
Licensing and Purchases
4
How many computers can I install AirParrot on?
Find my license key
Pay with a purchase order
Is AirParrot 2 subscription-based?
Troubleshooting
General
3
My license key doesn't work
Mirror specific applications in AirParrot
Reduce lag and choppiness when mirroring or streaming
macOS
4
Generate and send a log file on macOS
Completely remove AirParrot from macOS
Fix the persistent driver-update prompt
Screen recording permissions on macOS Catalina (10.15)
Windows
5
Generate and collect a log file for Windows
Completely remove AirParrot from a Windows computer
Find the Windows log file if AirParrot won't launch
Play audio and video when streaming
AirParrot doesn't open on Windows
AirParrot for Chrome
Start Here
1
Mirror a Chromebook using AirParrot 2
AirParrot for Chrome FAQ
4
Update to the latest verison
Use Quick Connect to mirror a Chromebook to Reflector using a Quick Connect Code
Use Quick Connect to mirror a Chromebook
Bulk deploy AirParrot for Chrome OS
Licensing and Purchases
2
Transfer a macOS or Windows license to Chrome OS
Using an AirParrot trail on another Chromebook
Troubleshooting
2
AirParrot doesn't work properly in the Chrome browser on Mac or Windows
Switching from desktop mirroring to specific app mirroring doesn't work
AirParrot for Chrome OS
General AirParrot for Chrome OS
9
AirParrot doesn't work properly in the Chrome browser on Mac or Windows.
Does my Mac or Windows license transfer to Chrome?
AirParrot says my trial is expired when i'm on a different Chromebook.
Switching from desktop mirroring to specific app mirroring doesn't work.
How do I connect AirParrot for Chrome OS to Reflector using a Quick Connect Code?
See all 9 articles
Reflector 3
Reflector 3 FAQ
12
How to Connect to Reflector 3
Can I show on-screen taps with Reflector 3?
Can I use my device to record microphone audio?
Can I turn off automatic layouts?
Can I delete saved device preferences?
See all 12 articles
Connecting to Reflector 3
9
How do I connect a Windows computer running AirParrot to Reflector 3?
How to screen mirror to Reflector 3 with iOS 13.
Why isn't Screen Mirroring/AirPlay showing up on my iOS device?
Why do I get audio when streaming media, but not when mirroring my device screen?
How do I mirror Mac OS X to Reflector 3?
See all 9 articles
Features and Tips
9
How do I use Quick Connect to mirror?
Can I record multiple screens at one time?
What do the recording preferences mean?
Can I change the background color of fullscreen mode?
How do I add, remove or change device frames?
See all 9 articles
Reflector 3 Troubleshooting
6
I cannot see the AirPlay icon on my iOS device
My key doesn't fit in the registration box
Android devices do not detect Reflector 3 in our office
Android devices do not detect Reflector 3 on my home network
Can I use Reflector 3 over a VPN?
See all 6 articles
Reflector for Android
3
How do I mirror my iOS device to my Android device?
I already paid for Reflector on my computer. Why do I have to pay again for Android?
I need a refund for Reflector for Android. What’s the return policy?
Reflector 3 for Mac
7
Can I use Miracast devices with Reflector 3 for Mac?
How do I show or hide the device name and record button?
How do I record with Reflector 3?
Can I include my voice in a recording?
I need to uninstall Reflector 3
See all 7 articles
Reflector 3 for Windows
6
How do I record with Reflector 3?
Can I include my voice in a recording?
I can't play videos recorded from Reflector 3
Windows Media Player will not play recorded 4k files
My device screen is mirroring/casting but all I see is an empty frame and/or black screen
See all 6 articles
Using Reflector 3 with AirParrot 2
1
How to mirror/cast your device by using Reflector 3 and AirParrot 2
Reflector 3 with YouTube Live Streaming
7
How do I set up Live Streaming with Reflector 3?
How do I use Live Streaming in Reflector 3?
Why is there a delay when I live stream to YouTube?
My audio and video are out of sync when live streaming to YouTube
Can I add or remove a device from the live stream?
See all 7 articles
Licensing and Purchases
9
How Many Computers Can I Install and License Reflector and AirParrot On?
I can’t find my license key
When do I receive my license?
Can I pay with a purchase order?
What payment methods are accepted?
See all 9 articles
Reflector Teacher
Reflector Teacher FAQ
12
How to Connect to Reflector Teacher
How many devices can I record at the same time?
Can I submit recordings directly to the iTunes store?
Can I show on-screen taps with Reflector Teacher?
Can I use my device to record microphone audio?
See all 12 articles
Reflector Teacher Troubleshooting
6
My key doesn't fit in the registration box
I cannot see the AirPlay icon on my iOS device
Android devices do not detect Reflector Teacher in our environment
Android devices do not detect Reflector Teacher on my home network
Can I use Reflector Teacher over a VPN?
See all 6 articles
Connecting to Reflector Teacher
10
How to screen mirror to Reflector Teacher with iOS 11
How do I cast an Android 5+ device to Reflector Teacher?
How do I connect a Windows computer running AirParrot to Reflector Teacher?
How do I screen mirror to Reflector Teacher from a Windows computer with Miracast?
How do I mirror a Chromebook to Reflector Teacher?
See all 10 articles
Features and Tips
7
How do I use Quick Connect to mirror?
Can I record multiple screens at one time?
What do the recording preferences mean?
Can I change the background color of fullscreen mode?
How do I add, remove or change device frames?
See all 7 articles
Reflector Teacher for Mac
5
How do I record with Reflector Teacher?
How do I show or hide the device name and record button?
Can I use Miracast devices with Reflector Teacher for Mac?
Can I include my voice in a recording?
I need to uninstall Reflector Teacher
Reflector Teacher for Windows
6
How do I record with Reflector Teacher?
Can I include my voice in a recording?
I can't play videos recorded from Reflector Teacher
Windows Media Player will not play recorded 4k files
My device screen is mirroring/casting but all I see is an empty frame and/or black screen
See all 6 articles
How to mirror/cast your device by using Reflector 3 and AirParrot 2
1
How to mirror/cast your device by using Reflector Teacher and AirParrot 2
Reflector Teacher with YouTube Live Streaming
7
How do I set up Live Streaming with Reflector Teacher?
How do I use Live Streaming in Reflector Teacher?
Why is there a delay when I live stream to YouTube?
My audio and video are out of sync when live streaming to YouTube
Can I add or remove a device from the live stream?
See all 7 articles
Licensing and Purchases
8
How Many Computers Can I Install and License Reflector and AirParrot On?
I can’t find my license key
When do I receive my license?
Can I pay with a purchase order?
What payment methods are accepted?
See all 8 articles
ClassHub Resources
Deployment
7
ClassHub Initial Setup
Linking ClassHub to Clever
Pre-Deployment Testing
Hardware & Software Requirements a Guide for ClassHub
ClassHub Settings Portal Overview
See all 7 articles
Enrollment
5
Enrolling Chrome OS Devices in ClassHub
Enrolling Windows Devices in ClassHub
Enrolling iOS Devices in ClassHub
Enrolling macOS Devices in ClassHub
ClassHub DEP and MDM Enrollment (iOS & macOS)
Class Manager Actions
3
Classroom Actions Guide
Classes
Using an unsupervised iPad with ClassHub
Getting Started
2
Complete Getting Started Guide
ClassHub and Clever Data Flow Overview
Troubleshooting ClassHub
ClassHub Teacher in the classroom
5
Can I change the view of the ClassHub Class Manager?
Is there a ClassHub Teacher user guide?
What happens if I forget to stop a class in the Class Manager once class ends?
Screen Peek Tips & Tricks: Chromebooks
ClassHub Teachers Guide
Settings Portal
14
What is the Settings Portal and who has access?
How do I log in to the Settings Portal?
What can I do in the ClassHub Settings Portal?
How does Clever data sync with ClassHub?
How do I change the mirroring receiver in a classroom?
See all 14 articles
Logs
5
ClassHub Student Companion Extension log instructions for Chromebook
ClassHub Student Companion app log instructions for student Windows device
ClassHub Teacher log instructions for Mac OS X
ClassHub Teacher log instructions for Windows
ClassHub Teacher log instruction for Chrome OS
FAQ
1
How to Apply the ClassHub Winter 2019 Update
AirParrot 2 FAQ
AirParrot FAQ
13
Can I run AirParrot and AirParrot 2 at the same time?
Can I mirror to multiple destinations at the same time?
How do I quit AirParrot 2?
What devices does AirParrot 2 support?
How can I disconnect from all devices at once?
See all 13 articles
General
General Support
5
How do I get Console logs?
How do I get Windows Logs?
I need more time to try AirParrot or Reflector.
Do I need both AirParrot and Reflector?
Can I mass deploy AirParrot or Reflector?
AirParrot 2
AirParrot 2 FAQ
14
Can I mirror to multiple destinations at the same time?
How do I quit AirParrot 2?
What devices does AirParrot 2 support?
How can I disconnect from all devices at once?
Can I make AirParrot 2 auto-reconnect after a dropped mirroring session?
See all 14 articles
AirParrot 2 for Mac
5
How do I collect logs for AirParrot 2 for Mac?
How do I uninstall AirParrot 2 from my Mac?
How do I completely remove AirParrot 2 from my Mac?
I'm running OS X 10.13 and I'm getting a driver update prompt over and over
I receive an error from "Autoupdate.app" when attempting to update AirParrot 2.
AirParrot 2 for Windows
7
Can I extend my desktop on Windows 10?
Nothing happens when I launch AirParrot 2
How do I gather computer logs from my Windows PC?
How do I uninstall AirParrot 2 from my PC?
How to manually locate logs if the AirParrot 2 menu is unable to be accessed
See all 7 articles
AirParrot 2 Features and Tips
5
What features are available in AirParrot 2?
How do I mirror audio only?
Using Bluetooth discovery with AirParrot 2
How Do I use Quick Connect?
Can I use Quick Connect to mirror to a Chromecast?
AirParrot 2 Troubleshooting
6
Can I connect to my Apple TV by IP address?
What media formats are supported?
My key doesn't fit in the registration box.
I don't see the program I want to mirror within the Specific Application feature
I'm experiencing lag and/or choppy video
See all 6 articles
Licensing and Purchases
8
How many computers can I install AirParrot 2 on?
I can't find my license key.
When do I receive my license key?
Can I pay with a purchase order?
Which payment methods are accepted?
See all 8 articles
Reflector Director
Reflector Director General
6
Getting Started with Reflector Director
What does Reflector Director do?
Unable to see Reflector from Reflector Director
Can I use Quick Connect to pair Reflector Teacher and Reflector Director?
How do I enable full screen mode in Reflector Director?
See all 6 articles
Reflector Student
Connecting
4
Troubleshooting Auto Discovery with Reflector Student
Connecting Reflector Student to Reflector Teacher
Why should I use Reflector Student?
What devices can use Reflector Student?
AirParrot Remote
Connecting
2
Connecting AirParrot Remote to AirParrot 2
How do I use Quick Connect with AirParrot Remote?
Features
2
How do I control my computer using AirParrot remote?
How do I create a media playlist with AirParrot Remote?
General
1
Does AirParrot Remote Mirror my iOS device screen?