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Knowledge base
General
General Support
5
How do I get Console logs?
How do I get Windows Logs?
I need more time to try AirParrot or Reflector.
Do I need both AirParrot and Reflector?
Can I mass deploy AirParrot or Reflector?
AirParrot 2
AirParrot 2 FAQ
14
Can I mirror to multiple destinations at the same time?
How do I quit AirParrot 2?
What devices does AirParrot 2 support?
How can I disconnect from all devices at once?
Can I make AirParrot 2 auto-reconnect after a dropped mirroring session?
See all 14 articles
AirParrot 2 for Mac
5
How do I collect logs for AirParrot 2 for Mac?
How do I uninstall AirParrot 2 from my Mac?
How do I completely remove AirParrot 2 from my Mac?
I'm running OS X 10.13 and I'm getting a driver update prompt over and over
I receive an error from "Autoupdate.app" when attempting to update AirParrot 2.
AirParrot 2 for Windows
7
Can I extend my desktop on Windows 10?
Nothing happens when I launch AirParrot 2
How do I gather computer logs from my Windows PC?
How do I uninstall AirParrot 2 from my PC?
How to manually locate logs if the AirParrot 2 menu is unable to be accessed
See all 7 articles
AirParrot 2 Features and Tips
5
What features are available in AirParrot 2?
How do I mirror audio only?
Using Bluetooth discovery with AirParrot 2
How Do I use Quick Connect?
Can I use Quick Connect to mirror to a Chromecast?
AirParrot 2 Troubleshooting
6
Can I connect to my Apple TV by IP address?
What media formats are supported?
My key doesn't fit in the registration box.
I don't see the program I want to mirror within the Specific Application feature
I'm experiencing lag and/or choppy video
See all 6 articles
Licensing and Purchases
8
How many computers can I install AirParrot 2 on?
I can't find my license key.
When do I receive my license key?
Can I pay with a purchase order?
Which payment methods are accepted?
See all 8 articles
AirParrot Remote
Connecting
2
Connecting AirParrot Remote to AirParrot 2
How do I use Quick Connect with AirParrot Remote?
Features
2
How do I control my computer using AirParrot remote?
How do I create a media playlist with AirParrot Remote?
General
1
Does AirParrot Remote Mirror my iOS device screen?
AirParrot for Chrome OS
General AirParrot for Chrome OS
9
AirParrot doesn't work properly in the Chrome browser on Mac or Windows.
Does my Mac or Windows license transfer to Chrome?
AirParrot says my trial is expired when i'm on a different Chromebook.
Switching from desktop mirroring to specific app mirroring doesn't work.
How do I connect AirParrot for Chrome OS to Reflector using a Quick Connect Code?
See all 9 articles
AirParrot 2 FAQ
AirParrot FAQ
13
Can I run AirParrot and AirParrot 2 at the same time?
Can I mirror to multiple destinations at the same time?
How do I quit AirParrot 2?
What devices does AirParrot 2 support?
How can I disconnect from all devices at once?
See all 13 articles
Reflector 3
Reflector 3 FAQ
12
How to Connect to Reflector 3
Can I show on-screen taps with Reflector 3?
Can I use my device to record microphone audio?
Can I turn off automatic layouts?
Can I delete saved device preferences?
See all 12 articles
Connecting to Reflector 3
9
How do I connect a Windows computer running AirParrot to Reflector 3?
How to screen mirror to Reflector 3 with iOS 13.
Why isn't Screen Mirroring/AirPlay showing up on my iOS device?
Why do I get audio when streaming media, but not when mirroring my device screen?
How do I mirror Mac OS X to Reflector 3?
See all 9 articles
Features and Tips
9
How do I use Quick Connect to mirror?
Can I record multiple screens at one time?
What do the recording preferences mean?
Can I change the background color of fullscreen mode?
How do I add, remove or change device frames?
See all 9 articles
Reflector 3 Troubleshooting
6
I cannot see the AirPlay icon on my iOS device
My key doesn't fit in the registration box
Android devices do not detect Reflector 3 in our office
Android devices do not detect Reflector 3 on my home network
Can I use Reflector 3 over a VPN?
See all 6 articles
Reflector for Android
3
How do I mirror my iOS device to my Android device?
I already paid for Reflector on my computer. Why do I have to pay again for Android?
I need a refund for Reflector for Android. What’s the return policy?
Reflector 3 for Mac
7
Can I use Miracast devices with Reflector 3 for Mac?
How do I show or hide the device name and record button?
How do I record with Reflector 3?
Can I include my voice in a recording?
I need to uninstall Reflector 3
See all 7 articles
Reflector 3 for Windows
6
How do I record with Reflector 3?
Can I include my voice in a recording?
I can't play videos recorded from Reflector 3
Windows Media Player will not play recorded 4k files
My device screen is mirroring/casting but all I see is an empty frame and/or black screen
See all 6 articles
Using Reflector 3 with AirParrot 2
1
How to mirror/cast your device by using Reflector 3 and AirParrot 2
Reflector 3 with YouTube Live Streaming
7
How do I set up Live Streaming with Reflector 3?
How do I use Live Streaming in Reflector 3?
Why is there a delay when I live stream to YouTube?
My audio and video are out of sync when live streaming to YouTube
Can I add or remove a device from the live stream?
See all 7 articles
Licensing and Purchases
9
How Many Computers Can I Install and License Reflector and AirParrot On?
I can’t find my license key
When do I receive my license?
Can I pay with a purchase order?
What payment methods are accepted?
See all 9 articles
Reflector Teacher
Reflector Teacher FAQ
12
How to Connect to Reflector Teacher
How many devices can I record at the same time?
Can I submit recordings directly to the iTunes store?
Can I show on-screen taps with Reflector Teacher?
Can I use my device to record microphone audio?
See all 12 articles
Reflector Teacher Troubleshooting
6
My key doesn't fit in the registration box
I cannot see the AirPlay icon on my iOS device
Android devices do not detect Reflector Teacher in our environment
Android devices do not detect Reflector Teacher on my home network
Can I use Reflector Teacher over a VPN?
See all 6 articles
Connecting to Reflector Teacher
10
How to screen mirror to Reflector Teacher with iOS 11
How do I cast an Android 5+ device to Reflector Teacher?
How do I connect a Windows computer running AirParrot to Reflector Teacher?
How do I screen mirror to Reflector Teacher from a Windows computer with Miracast?
How do I mirror a Chromebook to Reflector Teacher?
See all 10 articles
Features and Tips
7
How do I use Quick Connect to mirror?
Can I record multiple screens at one time?
What do the recording preferences mean?
Can I change the background color of fullscreen mode?
How do I add, remove or change device frames?
See all 7 articles
Reflector Teacher for Mac
5
How do I record with Reflector Teacher?
How do I show or hide the device name and record button?
Can I use Miracast devices with Reflector Teacher for Mac?
Can I include my voice in a recording?
I need to uninstall Reflector Teacher
Reflector Teacher for Windows
6
How do I record with Reflector Teacher?
Can I include my voice in a recording?
I can't play videos recorded from Reflector Teacher
Windows Media Player will not play recorded 4k files
My device screen is mirroring/casting but all I see is an empty frame and/or black screen
See all 6 articles
How to mirror/cast your device by using Reflector 3 and AirParrot 2
1
How to mirror/cast your device by using Reflector Teacher and AirParrot 2
Reflector Teacher with YouTube Live Streaming
7
How do I set up Live Streaming with Reflector Teacher?
How do I use Live Streaming in Reflector Teacher?
Why is there a delay when I live stream to YouTube?
My audio and video are out of sync when live streaming to YouTube
Can I add or remove a device from the live stream?
See all 7 articles
Licensing and Purchases
8
How Many Computers Can I Install and License Reflector and AirParrot On?
I can’t find my license key
When do I receive my license?
Can I pay with a purchase order?
What payment methods are accepted?
See all 8 articles
Reflector Director
Reflector Director General
6
Getting Started with Reflector Director
What does Reflector Director do?
Unable to see Reflector from Reflector Director
Can I use Quick Connect to pair Reflector Teacher and Reflector Director?
How do I enable full screen mode in Reflector Director?
See all 6 articles
Reflector Student
Connecting
4
Troubleshooting Auto Discovery with Reflector Student
Connecting Reflector Student to Reflector Teacher
Why should I use Reflector Student?
What devices can use Reflector Student?