Billing

Can I cancel my account or get a refund?
You may cancel your Ditto account or rooms at any time. However, there is no refund when you cancel your subscription before the expiration date.  You’ll h...
Fri, Jun 29, 2018 at 11:52 AM
How do I renew my subscription?
Your subscription will automatically renew with the credit card on file. If the credit card is no longer valid, you will receive an email that your payment ...
Thu, Jul 5, 2018 at 1:27 PM
Can I pay with a purchase order?
Monthly Ditto plans cannot be paid with a purchase order. If you're on an annual Ditto plan, you may pay with a purchase order. Contact your account r...
Fri, Jun 29, 2018 at 3:14 PM
Does the annual subscription come with a discount?
Yes! The monthly Ditto subscription is $15.99 for each room. An annual Ditto subscription costs $149.99/year for each room. You save $41.89 (over 20%) per y...
Fri, Jun 29, 2018 at 3:24 PM
How do I add more rooms to my Ditto subscription?
If you need to add more rooms to your Ditto account, you’ll receive a prompt letting you know the prorated amount that will be charged. Any additional rooms...
Thu, Jul 5, 2018 at 1:28 PM